COMPLAINTS
HOW TO FILE A COMPLAINT OR GIVE FEEDBACK?
It is okay to complain if you are not happy. Tell us when you are upset about:
- Your supports
- Workers
- Us Crazydomain
You can talk to Crazydomain on 03 9746 2124 or 0435784677.
You can ask someone you trust to help you complain.
You can ask an Advocate to help you.
An Advocate is someone who speaks up for you if you cannot speak up for yourself.
Not sure who to help you.
Talk to (Position) who will help you find someone.
We will try to fix your problem.
We will talk to you about your problem.
Shh!!
We will keep anything you say private.
Not Happy?
You can tell:
NDIS Commission
1800 03 55 44 (This is a free call from landlines)
Or online here
WHAT HAPPENS WHEN THERE IS AN INCIDENT?
This document is about what happens if there is an incident.
What is an Incident?
- Any time a provider caused you harm.
- Any time a provided could have caused you harm.
- When you hurt someone else.
- When someone feels that you are going to hurt them.
- A reportable incident (death, serious injury, abuse, neglect, sexual misconduct, restrictive practices)
We record what is said and done during the incident including:
- Description of what happened,
- Who saw the incident,
- When you told the worker,
- Management is told what happened.
You are important to us, so we:
- Provide support and assistance
- Make sure you are safe
- look after your health and wellbeing
We will listen and talk to you or your advocate about what happened and how to fix it.
You should know what is happening so we will:
- Ask you for feedback
- Talk to you about what happened
- Consult with you or your advocate through the process.
- Your ideas about any changes that would help in the future
If we make changes to correct what happened, we will
- change our practices
- change our policies and procedures
- train our staff
There are times that we must tell NDIS Commission if there is an incident.
For Example:?
If you or any of our participants are badly hurt in any way by anyone.
This is called a Critical or Reportable Incident.
What happens if there is a reportable or critical incident?
Management will fill out an Incident Form.
The Incident Report is sent to NDIS Commission.
WHAT DO YOU KNOW ABOUT YOUR RIGHTS?
What are your rights?
You should be:
- safe in your home and anywhere else
- treated with respect
- part of your cultural community
You should be able to:
- participate in your religion
- express your sexuality
- communicate in your family’s language
You should be able to:
- make complaints
- able to say you want to go to another provider
You can tell us what you want and when you want it.
You can tell us what type of worker you want.
You can tell us how you want things done.
We will always follow your instructions, unless we feel that you may get hurt then we will talk to you or your trusted person about the risk.
We agree to follow your wishes and Charter of Rights.
